Turbo Browser sync failed — what to do?
Most sync failures are related to network, sign-in status, or first-sync duration. Follow the steps below. Turbo supports Turbo account and Google account sync — confirm which one you're using first.
Which account are you using?
| Account type | Sync service | Sign-in |
|---|---|---|
| Turbo account | Turbo cloud sync | Avatar (top-right) → Turbo account |
| Google account | Google sync | Avatar (top-right) → Google account |
WARNING
Turbo account and Google account data do not merge. Back up local data before switching accounts. Full details: Data sync.
Troubleshooting (in order)
1. Check network
Sync needs a stable internet connection. If you use a proxy or VPN, configure it under Settings → System → Network proxy, or temporarily disable and retry.
2. Confirm you're still signed in
- Click the avatar (top-right) — it should not show "Sign in".
- If signed out, sign in again with your Turbo account or Google account.
- Open Settings → Sync (or Settings → Profile → Sync) and confirm the items you need are checked.
3. Wait during first sync
After first sign-in or large data changes, sync may take several minutes or longer. Keep Turbo running in foreground or background; don't switch accounts repeatedly.
Syncable items (subject to settings UI):
- Bookmarks
- Browsing history
- Passwords
- Passkeys
- Browser settings
- Extensions
4. Retry later
If you see a temporary error, wait 5–10 minutes, then:
- Fully quit Turbo and reopen; or
- Turn sync items off and on again under Settings → Sync.
5. Check system time and firewall
- Incorrect date and time can break HTTPS / sync certificates — use automatic time sync.
- Corporate firewalls blocking sync domains may require IT approval or testing on another network.
By scenario
Bookmarks not syncing
- Confirm Bookmarks is enabled under Settings → Sync.
- Don't mix Turbo and Google accounts — they use separate data pools.
- On a new device, sign in with the same account and wait for first sync.
Passwords / Passkeys not syncing
- Confirm the corresponding sync items are checked.
- Some Passkeys are device-bound — cross-platform behavior varies.
- After importing from Chrome / Edge, data is local until you sign in and enable sync.
Extensions not syncing
Extension sync depends on account type and version — check Settings → Sync. Reinstall from the Extensions guide if needed.
Data missing after switching computers
- Confirm the new PC uses the same Turbo or Google account as the old one.
- Confirm the old PC finished syncing before the switch.
- If data was local-only, export or re-import from the old device.
FAQ
Can Turbo sync and Google sync run at the same time?
You choose one account type at sign-in — each has its own sync service; they don't merge automatically.
Will sync failure lose data?
Usually not — local data remains. Fix network and sign-in, then retry. Back up important bookmarks before switching accounts.
Still stuck?
Contact support via Help center → Get more help with your OS, account type (Turbo / Google), and the error message.